Carson and Company

A good pr marketing strategy is to keep current and use new technology when it is hot. Just like online social networking. But are you using it? If so, are your pr marketing strategies in place? Do you use banner ads, or is it a place you visit once in a while?

If your pr marketing campaign consists of only placing banner ads on these social networks, then it’s time to re-think your pr marketing strategy. I have written several articles about using this hot media, to help pr clients. For example, banner ads on social networks only benefit the media, such asMySpace, or Linked-In, or even Facebook. Unless you have a very generic product or service, your wasting money. The first rule in marketing is to understand and know your audience.

A recent article in iMedia Connection by Michael Estrin speaks about this. I share a lot of his views about using social media web sites. This can be a productive media source when understood and planned correctly. One example in Mr. Estrin’s article is how Visa worked with Facebook, not using banners, but for downloading an application. The deal was worth $2 million to Facebook. This is one way to gain maximum exposure and get your customer to react to your product/service.

In last week’s newspaper, an article about Linked-In told how the company grew rapidly with advertisers (banners, etc). This is great for the company and it’s founder, Reid Hoffman, who is making money, but are the advertisers? Again, this is fine for the few major companies. It is best to target your audience, and get them involved. That’s the way to establish a strong branding image for pr clients. All professional publicity companies know the power of marketing and connecting to your audience. But are these professional publicity people really using the media or are the media buyers at the ad agencies just rushing in on this trend? I feel most ad agencies and many publicity professionals do not understand the social network market.

If you are a pr client or publicity professional, don’t just launch into this media, be sure that you, guide clients by learning how to utilize social network to the max.

Web sites are more than places to buy electronic products, or collect information about a company. All industries, including the medical field, understand how important it is to have a visible image on the Internet as part of their pr marketing strategies.

Recently our company, Carson Marketing, Inc., was contracted to design a web site for a board certified internist. The web site was created for Dr. Hedyeh Golshan. Unlike the typical site that is sometimes difficult to find what you are looking for, this site is geared to be extremely user friendly. The clean graphics, and bright, yet subtle colors, creates a strong image for the doctor. We used her photo on the main page so that patients can feel they have a personal relationship with the name. This was all part of the pr marketing strategy we used in developing the web site.

The site is simple, with few pages, but enough information to help those seeking a medical doctor, like Dr. Golshan, to feel comfortable enough to further contact the doctor to arrange for an appointment. When discussing the site development with our pr client, we made sure to communicate in the site what was necessary for potential patient’s to know. This included listing a chart that shows the provider ID# for the different insurance plans. As simple as this sounds, it has helped those seeking a doctor by eliminating unnecessary phone calls to Dr. Golshan’s office asking for the doctor’s ID#’s.

So how does this all fit into a publicity campaign? As I have been saying for years, “Publicity is Everywhere”. That includes a pr clients web site. The Internet may be your only visible contact with potential, and existing customers, clients, or in this case, a patient. Having a clean and uplifting web site can enhance a company’s image and establish a branding identity. If your company needs to freshen up an existing web site, or need a new web site, call George Carson at 949-477-9400. Our creative and web marketing programs are designed to get you noticed!

Are professional publicity firms and their staff really using social networks for their pr clients? Or are the pr clients telling their publicity professionals and pr agencies to look into getting more involved with social networking. If you are a publicity professional, you will say yes. Ask a pr client, and you might get a complex answer, or just plain “no”.

If you have a pr marketing strategy plan, or a publicity plan, then include marketing to the social networks. It is more than a group of kids connecting. There are a bunch of different networks on the Internet today. If you recall from my article titled “Social Media keeps growing…” you will learn about the different types of networks. Including those that reach seniors.

Today I read an article, front page of the business section, in the LA Times. It was all about MySpace and how it is now keeping up with Facebook. At one point Facebook took the lead with the social networks. Now, the owners of MySpace, News Corp, has hired hundreds of programmers who speak to this audience to create a slew of new features to compete with Facebook. Good article. In more than just how the two are competing. It is telling publicity professionals that social networking is a mainstay and you need to make your pr marketing strategies part of the overall campaign for pr clients.

It doesn’t matter if you are a local publicity company in Orange County, or a national publicity agency, you need social media networking. I spoke about other types of business networking such as linkedIn. These are geared to business professionals, but soon you will start seeing “business networks” similar to MySpace where companies of all sizes will share their thoughts, strategies, and business philosophy. So get going and get into social media networks. Not sure how to do that? Then give George Carson a call at 949-477-9400. He can get you noticed!

More and more major corporations are hiring staff bloggers, now being titled Chief Bloggers. This is proof that blogging is making a serious impact on corporations as well as small to mid-size companies.

No longer considered a trend but now part of the business daily activity, business blogging is a mainstay for pr clients as well as any company that has a pr marketing strategy. Publicity professionals have seen the positive results that blogging has and are finally asking pr clients to add daily business blogging to their pr marketing campaign. Several high profile corporations see the need to blog. A few of these corporations are Coca-Cola, Kodak, and Marriott to mention a few. According to a recent article in Advertising Age, over 11% of the Fortune 500 companies have corporate blogs. Smart publicity professionals know how critical a publicity campaign with blogging can have on a company’s branded image. It is now more important than before to get the word out and the best way to do this is having your own business blog site.

More aggressive business blogs are from Kodak. An article in Blog Herald, dated April 3, 2008, describes that Kodak has two business blog sites and hired chief bloggers to maintain them. Blogging should be part of your pr client’s business tools. No longer can it be taken as a part-time or as a pass-time project. Just ask CEO-President Jonathan Schwartz on Sun Microsystems. He has helped direct the company and improved the image with his business blogging. This doesn’t mean that the CEO, or owner needs to do the blogging. But many of the top executives direct their chief bloggers on the topics or give approval before a blog is posted. This may seem staged in some ways, but as I said before, it is a pr marketing strategy that is making a strong impact on business. Make sure your pr client, or company is using their blog site to keep that branded name in front of customers.

With all the activity and “publicity” that business blogging has received this past year, pr clients, and publicity professionals are clamoring to get a blog site for themselves and companies. Is having a business blog the best choice or just a publicity campaign the way to go?

Good question, but there isn’t one answer. First you need to do some soul searching about what it is you are trying to achieve. If you are a pr client that has a product to launch, or a service to promote, then a publicity campaign is what you need. With that said, let’s back up a second. Keeping in mind that publicity press releases are good, an article is best. Look at your pr marketing strategies that you are developing. While you may not get an article in a publication, or it may be a few months before that reporter gets your article published, then consider incorporating a business blog site to further the exposure. The blog will also get you noticed sooner. And you have more control as to what can be said. Unlike an ad, you don’t want your business blog site to be all commercial. Keep to the facts, make it interesting and give some examples as to why this new product can improve things like a person’s lifestyle, or a company’s profits. Basically, make it productive, not a sales pitch.

This brings us back to creating a solid pr marketing strategy for your pr client, or company. Make sure that your pr marketing strategies include a well-planned publicity campaign. This should consist of a business blog, a promotional program, a series of press releases and an article that can be submitted to reporters, editors and publishers in your industry. I read an article called “Is your press release passive?” Other tips on good pr writing can be found at their main site. This touches on a few important issues in writing releases. This can also be a simple guide in writing your blog for that new product or service.

So what have you learned in this blog? Hopefully that a business blog is as important as your publicity campaign. Ok, I need to now explain that just having a blog on the web doesn’t get you noticed. It requires a lot of backend marketing. A couple of years ago, a simple blog site was all you needed and it got a lot of attention. Today, you need to market your business blog site. That brings me to our company, Carson Marketing, Inc. We can market your business blog site. If you do not have a business blog, then we can help put your company into the blog sphere so that you get noticed. Give us a call. We’re just 10 numbers away at 949-477-9400 to making you a successful blogger.

Advertising agencies and publicity professionals use different advertising marketing strategies to promote a pr clients products or services. Do you know what marketing strategies are being developed for your company? If you are not sure, then use this information as a guide to get a better understanding of what marketing strategies are about.

First, if you Google the term “advertising marketing strategies“, you will see that Wikipedia defines it into three main areas. They are:

1-Weak Strategies

2-Middle Strength Strategies

3-Strong Strategies

I want to concentrate on the strong strategies in this blog. When you see an ad campaign, or even a publicity campaign, and you feel good about it. That’s what strong strategies are about. It gets to the inner feelings of someone. An example would be, in wikipedia, the Geico commercial. Although it does have the qualities of a strong marketing strategy, I do not feel it is the best example. Not everyone feels good about or relates favorably to that the little Geico character.

Think of yourself when buying something that you really liked, such as a new car, or when you booked that vacation to Hawaii. It made you feel good. And why did you buy that specific car, or plan that special location for your trip? It is because you felt good about it when you were first exposed to the campaign. It was the creative marketing, or pr marketing strategy, or the special publicity surrounding the product that started to give you these great feelings.

As the definition says, creative strategies promote great publicity campaigns and sales promotions. So now that you, as a pr client, or even a publicity professional, know what the advertising marketing strategies are, start using them to improve your campaign. It can only make it better.

This is a topic that can always be spoken about. Mainly because most pr clients, advertisers, and publicity agencies do not fully understand how to create a branding campaign, or build a brand product.

It starts with a plan. A Marketing Plan would be best. Inside the plan should be the different marketing strategies that outline in detail what your company goals are to be achieved and what will it take to attain those goals. So how does this relate to BRANDING? Glad you asked. It is just one small part of your pr marketing strategy.

When you or your advertising agency creates a campaign for your product, or company image, consider what it is you are trying to achieve. If it is to be memorable, or have humor, or be a serious campaign, then this is how the branding will start. Branding also starts from within a company. From the CEO, to the president, to the office receptionist. But that’s another area of branding that we can discuss later.

Let’s get back to your ad campaign, or publicity campaign. If the idea that is presented looks good, feels good, but you as the pr client just says “that could be our competitors ad if you take out our logo”. Well, consider this, are they using that campaign, or that slogan, or those images. If not, then maybe you are in the old school. Just as I read in Brandweek, an article called “The Doing of the Thing”, by Mike Wolfsohn, points out that this type of thinking can make you be left behind the competition, instead of being the competition. He uses several examples; one in particular is the MasterCard “Priceless” campaign. While the competition, Visa, is trying to position them as the card that is used everywhere, MasterCard takes the personal approach making it more emotional. Anyone of the other card companies could have used that as their idea, but MasterCard did it.

So don’t throw out an idea because you feel the campaign is too generic, make it your brand, make it become your slogan, or image. That is one way to start building a brand. To learn how to create a brand in more detail, give George Carson a call. He can get you noticed so that YOU become the competition. Call him at 949-477-9400.

The “social media” network is neither a trend nor a fad. It is real and it is changing how businesses think their pr marketing strategies.

Businesses have changed their approach on marketing as new technologies emerge. Look at radio and television. It made marketers, pr clients; all change how to reach their audience from traditional print media. Then came direct mail, telemarketers, and catalogs. This again forced marketers to re-think their approach. If you do not change your pr marketing strategy or your overall advertising plan, then you will be left in the dust as your competitors move forward.

I have written several articles on this web 2.0 subject for the past 8 months. Warning pr clients, ad agencies, and publicity firms to “open their marketing eyes” and look what the Internet is doing. For example, no longer is the marketer in charge of telling the consumer about their great product or service. This doesn’t make the cut anymore. It is the consumer who is in control. They tell you what they want, when they want it, and how they will buy it. If your pr marketing strategies are not including this process of the consumer, then you need to re-think about changing to another marketing company that is sensitive to the Web 2.0 and how it affects pr clients.

I read a great article in Brandweek that made me realize marketers, and pr clients alike are not addressing this new social media correctly. It’s called “The 12 Steps to the Interactive Future”. It mainly highlights the 12 steps written by Larry Weber who is an expert on social media. His book titled: “How Digital Customer Communities Build Your Business”. I will give you a few of the steps now, then a few more in another blog.

1- Change your marketing mindset. Marketers still define target markets by communicating with prospective customers, building loyalty. These old techniques are not going to work today. Your pr marketing strategy, or ad plan needs to re-think, get out of that old box mindset. You need to be more transparent to the customer. Don’t try to brag about whom you are and your product. It is about nurturing relationships and dialog with customers, prospects and all those active in the community.

2- Make your brand come alive. To make a branding program successful today you need to recognize that brand equity is shifting away from brand essence and brand recall. Mr. Weber points out that branding is a living thing. Something that marketers cannot accept, at least not yet. A good example of this new dialogue is GoogleTalk, Google Groups and Blogger. Oh, did you notice these are blog type-sites. Something I have been pushing for two years! Google keeps asking customers what they want and then responds. That’s making your brand come alive!

3- Out with the old Segmentation. It doesn’t surprise me that marketers for the most part, still segment their pr marketing strategy by demographics such as age or gender. Ok, some products and services need to do this. If you are promoting an assisted living complex, yes, then some of the traditional methods work. But today, you need to segment by behavior, attitudes and interests. Forget the age and gender. These groups are what are important, not age, or gender.

These three points of the 12 should make you realize that the Web 2.0, or social media, or Business Web (all are the same, just different tags) shows how you, as a pr client, or marketing professional needs to re-think your mindset. If not, then read my next three steps. Happy marketing!

I am constantly being asked to give more information about this growing Internet media called “social media”. To help further understand the power this new media offers you need to read my other articles on social media and also this article. Then maybe you will get a better perspective why your pr client needs to become active in social media. If nothing else happens with your pr marketing strategy campaign, make sure you consider adding a blog or other social media network to the program.

To begin, it is important to know exactly what is Social Media: Defined by Wikipedia (a type of Social Media site) defines it as “the online technologies and practices that people use to share content, opinions, insights, experiences, perspectives, and media themselves. Social media can take many different forms, including text, images, audio, and video. The social media sites typically use tools like message boards, forums, podcasts, bookmarks, communities, wikis, blogs etc.” This quote was in a white paper from More Visibility.

Notice how it describes the different types, and forms this media takes. Such as message boards and forums. If you recall, the web originated from old BBSes (Bulletin Board Systems) and Chat Rooms. In a sense, social media is a more advanced network of chat rooms. But today, anyone can create a post, write a blog– from teens to mature adults in their 80’s and make comments. Unlike chat rooms that were by invitations to friends. Yes, some social media like Facebook, and MySpace keep outsiders out if you don’t know them.

How many different types of Social media web sites exist? A lot. For starters there are:

Social Network Sites. Mainly web sites that are becoming a community with the intent to create a social involvement.

Picture Sites are another. You may already be using them. These are pictures you post online to share with others, family and friends.

Video site. Same as pictures, but use videos. The most popular is YouTube. But many other new sites are emerging daily.

Blogs. Most popular among the youth, now is part of a business network. Companies are blogging faster than ever to get the name out.

Many other types are happening like music sharing sites, podcasting (the next big growth area) and gaming sites as well.

Knowing just this information should help pr clients develop stronger pr marketing strategies for their campaign. If you are a pr client and your publicity agency is not getting you to the social media front, call George Carson at Carson Marketing, Inc. He will get you in front of the line.

Publicity is Everywhere Series- “Follow-ups”

Almost all companies, including PR Clients, advertising agencies and  major manufacturers do not make follow-up calls to exisitng customers. Why? Because sales people are too busy making calls to “potential”, or new customers. Usually it is considered a sure account when a customer is already buying from your company.

That type of thinking is what causes PR Clients to fall and loose profits. Stop for a minute and think about that. If you, as a pr client, or any company has the sales team always calling “new and potential” customers, who are they calling? It is your competitors customers, right? Well, then wouldn’t you think they (competitors) are calling YOUR customers as well! Why not have your sales team use some pr marketing strategies and other publicity tactics that are a sure fire winner. One of those tactics is called “follow-up calls”. Simple, isn’t it? Consider yourself being the customer. Or better yet, isn’t it great when a vendor calls just to see if everything they are doing is working for you.

Makes you feel good about them because they took the time to be interested in your company. This simple form of publicity can gain you favorable and positive rewards with clients. We try to remind our pr clients that they can increase sales by staying in close communication with existing customers. Why wait until you get a letter of cancelation from them to make a call. Or find out later that your competitor is gaining a tight relationship with the new buyer.

If you don’t believe me, then go to an expert in the communication field who speaks of this exact topic. His name is Ari Galper. His company is called Unlock The Game. Ari has many different topics to help companies look beyond their traditional work habits and change their thinking to be more proactive.

After you listen to a few of his topics, then give us a call. We can then help you with the marketing, publicity and promotional programs to make great things happen for your company.